Many people’s life are completely dependent on their smartphones. Among other things, smartphones serve as communication tools, organisers, planners, maps, and personal trip guides. Because of this, a lot of companies have incorporated mobile technology into their business plans.

In the tourism sector, contactless payment systems are also gaining popularity. Due to the pandemic, many shied away from actual card and cash swaps, making it nearly a necessity. Holding a credit card—or another device, like a smartphone, watch, or key fob—close to a card reader enables contactless payments. Instead of utilising a magnetic stripe or sliding a credit card into a machine, RFID technology is used to communicate between the user’s device and the reader.

Through phone and text conversations, chatbots mimic human communication. They can save up space in contact centres and offer 24/7 real-time customer service. Chatbots typically respond to frequently requested questions, including what are the business hours and how to pay a bill. They are available on social media platforms and business websites.

Additionally, the usage of robots has increased significantly, particularly in the food service sector. Once more, robots reduce the necessity for human connection and the risk of germ transmission.

Particularly during the Beijing 2022 Winter Olympics, robots were widely used. Diners placed food orders using mobile phones in the main media centre, and robots prepared everything. Robots used tracks on the ceiling to lower the prepared food to the guests’ seats once it was ready. The media center’s hallways were also filled with robots that kept the flooring tidy.

Potential tourists can explore sites through virtual tours before making the trip. Virtual tours are 360-degree images of rooms created to provide potential guests a peek of vacation places. They should not be confused with virtual reality. This can help you avoid being let down when picking a hotel.